Meet Tan Yan Lun, our Chief Product Officer (CPO) at JurisTech! Yan Lun started his journey with us as a fresh graduate back in 2009, and has been with us ever since! Prior to his appointment as the CPO in 2022, he was heading the Presales business unit in JurisTech for several years. He was tasked with leading the team to successfully assist clients by identifying their needs, providing recommendations and advice that will enable clients to achieve their business goals, and to also coordinating with other various stakeholders!

Now as the CPO of JurisTech, Yan Lun has been constantly challenging the status quo of what excellence is in building and delivering best-in-class products. He leads and provides the company with a clear vision for our overall product suites, and establishes best practices for product roadmaps so that as a company, we are able to exceptionally deliver the right solutions to meet our clients’ business needs and goals.

Here, we have invited Yan Lun to share his journey in becoming a CPO and some of the lessons learned along the way.

1. What are some of your personal values you can share with us?

There are a few values that I hold on a personal level. Firstly, I believe in continuous learning, because you never know when you’ll learn something new that is applicable to your work and personal life. 

Secondly, is to always be open to ideas. Innovation and creativity are the driving forces behind the success of our products. Being open to ideas has helped me and my team to discover untapped opportunities, identify potential areas for growth, and stay ahead of the competition.

Thirdly, never say “it’s impossible”! Everything is possible with a little negotiation and managing expectations. All you have to do is to reframe your thoughts and the discussion from “impossible” to “challenging”. You will find that you are able to shift your focus to finding ways to overcome the obstacles rather than being defeated by them. 

Lastly, it is to always understand the “why”, and the reason behind every little thing that happens. This value has truly helped me communicate more effectively with my team members, and it has also enabled me to understand our customers better – their motivations, pain points, and preferences. Knowing the “why” behind the “what” has allowed me and my team to develop products and features that not only meet our customer’s current needs but also their future needs, exceeding our customers’ expectations.

2. What is your leadership style like?

Personally, I like to help my team reach their own decisions. I do not believe in giving direct instructions (depending on the situation, of course) because I recognise that my way might not always be the best way. I’d like everyone to share their own ideas and we can discuss what is the best way to achieve the desired outcome.  

3. How do you get the most out of your team? What role do you play in that?

As a CPO, I hold various responsibilities and lead a few teams. However, as of today, I believe in giving my team, the Collection Advisory Team (CAT) Team in JurisTech, the freedom to make their own decision as they see fit, while also being available and accessible to the team. This is so that whenever they hit any roadblocks, they would know that they have a place to seek advice or to discuss their roadblocks. This allows the team to learn and develop faster, on top of having higher engagement and better performance.

4. What are the changes you foresee in the near future since you joined the industry, and how do you plan to strategise and execute product-related activities within JurisTech?

When I first joined the company, the tech world was still in its infancy (iPhone 3GS and WhatsApp did not even exist yet!). The world we live in today has changed so much since then. People nowadays are interacting with apps and browsers on their phones more than before. Hence, I believe that the newer generation of products should be more customer-centric, attractive, and interactive. Technology shouldn’t be a barrier to getting work done, it should complement it. 

To strategise and execute product-related activities within our company, we plan to focus on the following areas:

• Innovation: Continue investing in product research and development to ensure that our products remain competitive in this rapidly evolving fintech landscape. Additionally, to ensure our products are powered by advanced technology to drive improvements in efficiency, accessibility, and user experience.
• Customer-centricity: Prioritise understanding the needs of our customers and ensuring our products are solutions to their pain points. On top of that, establishing feedback loops with customers to help identify issues, concerns, and opportunities for improvement, enabling JurisTech to iterate and enhance our product offerings. We aim to provide the right technology and consistently deliver our software with excellence, ensuring the highest levels of customer satisfaction.
• Collaboration: To work closely with our customers and fintech ecosystem partners to foster an environment where we can come together to exchange ideas and knowledge. This helps to identify areas for improvement and to co-create solutions that address customer’s pain points. We believe having a collaborative atmosphere fuels innovation by combining different areas of expertise and perspectives. Thus, creating a more holistic customer experience and personalised financial services.
• Agility: Continue being an agile company by adopting agile methodologies in our product development. This enables us to respond quickly to changing market conditions and customer needs. On top of prioritising continuous improvement and learning to ensure our products remain relevant and effective.
• Overall, we believe that these strategies will enable us to continuously deliver high-quality software solutions that meet the evolving needs of our customers and the market. We are committed to remaining at the forefront of the fintech industry and to leveraging our expertise and experience to drive innovation and growth within the company.

5. Share with us your personal victories in your career in JurisTech and what were the obstacles you managed to overcome.

I started off my career as a technical guy. In my mind, doing sales was not something I would want to do because it involved presentation, talking, and selling to people. However, I was entrusted with starting the Presales unit within JurisTech. It wasn’t an easy transition as I was expected to adopt a more “sales-y” mindset, learning the art of selling, instead of just looking at codes which I was more comfortable with. However, at the end of it, this experience opened my mind to learning that sales is applicable in every aspect of our lives, regardless of our roles. In fact, I would dare say, that even technical guys need to know how to sell the value of their products — or else no one would be using them!

Yan Lun is always keen on bringing fresh ideas and viewpoints to ensure we create innovative solutions and product experiences that are invaluable to the user, the company, and the financial industry.

“As a CPO in JurisTech, I’m thrilled to be at the forefront of digital transformation, helping our clients navigate the rapidly evolving landscape and achieve their goals. Our innovative technology solutions empower our clients to stay ahead of the curve and drive business growth, and I’m excited to be a part of this journey!” — Chief Product Officer of JurisTech, Tan Yan Lun

About JurisTech

JurisTech is a leading Malaysian-based Fintech company, specialising in enterprise-class software solutions for banks, financial institutions, and telecommunications companies in Malaysia, Southeast Asia, and beyond. 

We have a team of technical experts and business consultants that are passionate about helping our clients in achieving their digital transformation goals. We believe in working closely with our clients, taking their unique project requirements and organisational needs into account to navigate their systems with ease. To ensure a smooth transition to our clients’ newly enhanced systems, we provide top-quality support that extends beyond project completion, offering comprehensive post-implementation support and training to meet our clients’ ongoing needs.

If you’re interested in learning more about how JurisTech can help you achieve your digital transformation goals, don’t hesitate to contact us today. Our team is always here to support you on your journey towards a more efficient and effective digital future.

The post 5 Questions with our Chief Product Officer (CPO), Tan Yan Lun appeared first on JurisTech.

We are thrilled to welcome the new year with the appointment of our new C-Level executives – Chief Information Officer (CIO), Chief Innovation Officer (CINO), and Chief Product Officer (CPO). This is aligned with our ambition to scale JurisTech to achieve global domination and growth.

Kiarash Razaghiaval, our previous Chief Innovation Officer (CINO) has been appointed as our new Chief Information Officer (CIO). Hosein Abedinpourshotorban and Tan Yan Lun have been appointed as the new Chief Innovation Officer (CINO) and Chief Product Officer (CPO) respectively. 

Effective this month, Kiarash, Hosein, and Yan Lun will step into their new shoes. They will be bringing their progressive experience in the industry to scale JurisTech to greater heights!

Kiarash, Chief Information Officer (CIO)

As the new CIO of JurisTech, Kiarash is responsible for overseeing the company’s internal information technology and software development needs. He ensures JurisTech moves strategically in terms of internal software development processes and best practices to produce world-class software. Holding a degree in IT, software engineering, from MMU Cyberjaya, Kiarash has been in JurisTech ever since he was an intern.

Prior to being appointed as CIO, Kiarash was our CINO championing innovation at all levels of the organisation. He normalised best practices in our organisation and made sure it was not only well-received by every employee, but that it was being used and implemented.

Embracing his new role in the company, Kiarash’s vision is to bring JurisTech to be a world-class organisation. In order to do so, he believes that world-class organisations should have world-class internal practices that will spur the organisation forward. 

To quote his favourite quote by Viktor Frank – “Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” Kiarash believes that we can do anything as long as we put our heart and mind to it. Our response to our environment is crucial in building and achieving optimum results. 

As the newly elected CIO, Kiarash advises us all to know the fact that we can make our environment the way they think it should be. We should be happy doing the things we love while working. Kiarash believes that it is a choice to make your work an enjoyment and to find out how to make everything you do interesting and enjoyable. That way, excellence will naturally be shown in everything you do.

“From intern to CINO (Chief Innovation Officer) and now to CIO (Chief Information Officer), we have now seen Kiarash contributing at an unprecedented level to the technology capabilities to the company. Being a CIO means that Kiarash is now entrusted to improving our internal technical capability and our capacity to take on more by streamlining our software engineering practices, improving our software quality, and reducing our technical debt. This is an important role which he has taken on to ensure that we can scale and I am proud to have him step up to this role.” – See Wai Hun, CEO of JurisTech

Hosein, Chief Innovation Officer (CINO)

For our newly appointed CINO, innovation means thinking out-of-the-box, to see things others have yet to see, and always being a few steps ahead of the competition. Taking up the role as CINO in JurisTech, Hosein is responsible for championing innovation at all levels of the organisation, especially creating a culture of innovation in identifying strategies, business opportunities, and new breakthrough technology and capabilities. In addition to that, Hosein manages the framework and processes of innovation in the organisation and facilitates the creation of new ideas on top of recognising innovative ideas to ensure JurisTech is at the forefront of the industry. Hosein’s vision for his newly elected position is to ensure that JurisTech is always two steps ahead of the competition.

Prior to being appointed as CINO, Hosein headed the Centre of Excellence (COE) business unit doing research and development (R&D). As a masters graduate in computer science, Hosein has nearly a decade of experience as a software solution architect and is actively involved in the field of Machine Learning, AI, and Data Science. He started his career with JurisTech in 2015 as a software engineer, and with his “never-stop-pushing-the-limits” attitude, Hosein led a team of data scientists to build JurisTech’s very own proprietary AI solution, Juris Mindcraft. He was also the main architect of Juris Anny, JurisTech’s intelligent chatbot specifically engineered for banking and finance.

For Hosein, his favourite quote is by Warren Buffet – “The best investment you can make is in yourself.” For Hosein, he believes that we should invest in ourselves to never stop learning. Be ambitious and reach for the sky by going above and beyond in pushing the limits with our new CINO.

“Hosein is an amazing innovator and I’ve seen him championing technology breakthroughs for our company, so promoting him to CINO (Chief Innovation Officer) is not only apt but timely as now the company is poised to scale. I expect to see that with him on board, we will be seeing the company having innovation breakthroughs that are relevant to the market and that would solve real world problems. I believe as CINO, Hosein would be able to make the impossible possible, and that is the true hallmark of an innovator.” – See Wai Hun, CEO of JurisTech

Yan Lun, Chief Product Officer (CPO)

With the changing digital landscape, it has made us look at products very differently. Appointing Yan Lun as our new CPO opens up a whole new space of what JurisTech can do to bring our software solutions to a whole new level. Our new CPO, Yan Lun is responsible for providing and sowing the vision for JurisTech’s overall product suite. He will also be the main person to define standard methodologies, optimise product teams’ practices and processes, facilitate and improve inter-product units communications, and guide the overall product roadmaps in all levels of the organisation.

Prior to being appointed as CPO, Yan Lun was heading the presales unit for several years. Starting his journey in JurisTech as a fresh graduate back in 2009, with a bachelor’s degree in computer science at Coventry University, Yan Lun mentioned that there was never a boring day in JurisTech. Up until today, Yan Lun still feels that he has so much more to learn and grow from JurisTech. Yan Lun was one of the founding members of the presales unit, he also contributed to all levels of the organisation such as growing the presales unit, contributing new ideas and new perspectives to deliver innovative solutions to the financial industry, and helped with the designs of some of our core products in the company.

Embracing his new role in the company, Yan Lun’s vision is to have all product units work in harmony towards becoming the best software solution provider available in the market, locally and globally. With his personal favourite motto – “Always ask why”, Yan Lun was never a stickler for conventional things. He is always looking ahead to see if things can be done better. With this simple motto, let’s always stay curious. Be like Yan Lun and keep learning for the rest of your life. You won’t know where the next big idea would come from.

“So proud and heartwarming to see my colleague of 13 years on his appointment as JurisTech’ Chief Product Officer. I fully believe that Yan Lun is the best candidate in this season of strengthening our product units interoperability and scalability. Bringing with him a wealth of experience and expertise Yan Lun’s innovativeness and deep skillsets will definitely be pivotal in JurisTech’s goal of global market domination. His strengths in product innovation and solutioning is an inspiration to us all in JurisTech. This new chapter in Yan Lun’s journey will be the next level of excitement and growth for him and JurisTech, and together we will dominate the global market.” – Naaman Lee, COO of JurisTech

2022 is going to be an exciting and extraordinary year as we break industry barriers with our new intrepid leaders!

About JurisTech

JurisTech is a leading Malaysian-based Fintech company, specialising in enterprise-class software solutions for banks, financial institutions, and telecommunications companies in Malaysia, Southeast Asia, and beyond.

The post Introducing JurisTech’s new Chief Information Officer (CIO), Chief Innovation Officer (CINO), and Chief Product Officer (CPO) appeared first on JurisTech.