Image credit: Freepik

The financial landscape is highly competitive. There are many similar and available financial products and services in the market for customers to choose from.  Hence, what makes a business stand out would be the exceptional customer experience provided. Understanding the customer experience in banking can be the quality that distinguishes one business from the other. A positive and satisfying customer experience is crucial in determining customer loyalty which ultimately will lead to increased brand awareness and business revenue.

Enhance your customer banking experience with our end-to-end digital banking platform. We cover everything from digital engagement and  lending and deposits to digital collections and artificial intelligence.

Juris Spectrum is an end-to-end digital banking platform, offering a unique, holistic digital banking experience for customers and businesses. Powered by connectivity and agility, Juris Spectrum is composed of a robust digital core and state-of-the-art customer engagement, lending, deposits, and collection capabilities.

Sources:

1. Forbes – 50 Stats That Prove The Value of Customer Experience
2. Forbes – 5 Customer Experience To Watch in 2023

About JurisTech

JurisTech (Juris Technologies) is a leading Malaysian-based Fintech company, specialising in enterprise-class software solutions for banks, financial institutions, and telecommunications companies in Malaysia, Southeast Asia, and beyond.

The post Understanding Customer Experience in Banking appeared first on JurisTech.

Excitement. Fear. Anxiety. Happiness. These are the emotions that best describe what I went through during my first day of internship at JurisTech. As a university student studying Communications, stepping foot into the Financial Technology (Fintech) industry is both challenging and exciting. I wasn’t well-versed in this industry but I knew that if I put my mind to it, I would soon gain a better understanding of it eventually. Thankfully, it turned out to be a memorable, impactful, and pleasant journey after all. Reason being, since my first day in JurisTech, everyone has been so helpful and understanding in teaching and guiding me. This made my onboarding and assimilation process to the company much easier. Throughout the 4 months of getting to know JurisTech as a company, its culture, and its employees; I was so happy that I applied for a permanent position. You might be wondering, what happened in those 4 months that made me want to continue staying in the company. Well, here’s my story.

The Company Culture

From my internship experience in JurisTech, I can proudly say that the company culture is one of the best! Every little thing that the company does, the aim is always to make the employee’s life better and to build a better working environment. I really love the flexible working hours in JurisTech. I could come in anytime from 7 a.m. to 11 a.m. to work. The freedom and flexibility means a lot to my mental health. The fact that the company trusts me enough to deliver and produce quality work and I’m at the liberty to work at my own pace, was a major contribution to why I was able to excel during my internship. Moreover, not having to rush to the office during the rush hour was the cherry on top of the cake. With the hybrid working model,  my team spent 2 working days in the office and 3 days working from home. I love how productive I’m working from the comfort of my own home, where it is not too noisy and crowded; and how I still get to see and interact with my coworkers physically, building team work and team collaboration. I would say it’s the best of both worlds, truly.

Diving Head First

Initially, I had this idea that being an intern means I’m just doing minor work. But that didn’t happen during my time in the Marketing and Communications (MaC) team. Since Day 1, they took me in as a part of their team and they looked at me as if I were in the same position as them. They gave me real responsibilities and challenges that made me want to be excellent. In my first week of work, I was assigned to do a social media post, which was a big deal because it would be blasted across all the company’s social media platforms. It was nerve wracking to hold such a big responsibility. However, the team believed in me and encouraged me to be brave. Looking at my designs being posted for the very first time to such a vast reach of people, it was a very proud moment for me. Every week since then, I have been joining them in meetings, designing posts, creating reels, running, planning and executing internal events, and so on. I am so grateful that they gave me an amazing experience working in the Fintech industry. In fact, I had the opportunity to handle real responsibilities and my team always gave credit to my work. I was never “just an intern” or hidden in the shadows.

Working together with the Heroes Training Academy (HTA) to run JurisTech Hackathon 2022

Working Hand-in-Hand

Part of my internship experience as a marketer was to curate content for JurisTech’s social media channels such as creating instagram reels, short snippet video interviews, and so on. In one of the videos, I had to interview several Jurisians. It was frightening at first because as a newbie, I hardly knew anyone. But to my surprise, everyone I contacted were really supportive and they gave their very best for the video. I was amazed at how the employees from different departments can work together so well. Even with their busy schedules, they were still willing to set aside time and kept me as one of their priorities in building the video content. I also had the privilege to attend the JurisTech Annual Dinner at the end of 2022. I could see all the employees knew each other and were having fun mingling with one another. I am grateful that I am part of a team that works together as a family.

At JurisTech Annual Dinner with MaC and Picasso team members

Finding JurisTech and working here has been one of the most enjoyable experiences of my life. It has been a roller-coaster ride of emotions but it’s one that I’ll remember the most. Thank you to my MaC team members who made learning so fun, who pushed me to be better at doing what I do, and for embracing me as part of the team. I will never forget your contributions to my growth. A big thank you to JurisTech for creating a welcoming, safe and comfortable working environment for all employees and truly embodying your core values, G.E.C.O. – Growing Heroes; Making Excellence Happen; Customer First;  and Opening Up.

If you’re a student looking for an internship, apply and send your CV to recruitment@juristech.net or find out more about our internship programme here. You won’t regret it!

About JurisTech

JurisTech (Juris Technologies) is a leading Malaysian-based fintech company, specialising in enterprise-class software solutions for banks, financial institutions, and telecommunications companies in Malaysia, Southeast Asia, and beyond.

We believe that we will make a change – be it in the financial industry, tech industry or even your career. We love to create amazing solutions, to build and enrich lives; and we want you to help us with this vision. Build your tech career with us! Learn more.

The post My Internship Journey at JurisTech appeared first on JurisTech.

Photo credit: Endeavor Malaysia

Ending the year with an outstanding achievement from our CEO, See Wai Hun, was awarded High Impact Entrepreneur of The Year by Endeavor Malaysia.

Endeavor Malaysia is no stranger to JurisTech. Our CEO, See Wai Hun, COO, Naaman Lee and CTO, John Lim were selected as high-impact Endeavor Entrepreneurs in 2014, and they have been impacting the entrepreneurship scene ever since. In recent years, the non-profit organisation has invited Wai Hun to speak at their events, and even to be an esteemed panellist at Endeavor Malaysia’s Local Selection Panel (LSP). We were very grateful when Wai Hun was awarded the EndeavHER Endeavor Entrepreneur Mentor Of The Year in 2021’s award night.

This year, without exception, Endeavor Malaysia held its annual Endeavor Malaysia Awards 2022 to highlight and celebrate the outstanding work of entrepreneurs in Malaysia. The event gathered company leaders, entrepreneurs, board of directors from many different companies that have amazing contributions to Malaysia and the world’s entrepreneurship ecosystem.

Photo: Endeavor Malaysia’s board chairman, Brahmal Vasudevan giving an opening speech

Kicking off the night with a welcome speech by Endeavor Malaysia’s chairman, Brahmal Vasudevan, who is also the founder and Chief Executive Officer of Creador. After delivering a few words, the night was continued with an annual update of Endeavor’s 2022 performance from Adlin Yusman, managing director of Endeavor Malaysia, Nurshaffira Izzad, Strategy & Marcomm Senior Manager, and Jie-En Teoh, Entrepreneur Experience (EX) Senior Associate. One final speech was delivered by Daniel Keegan from Insider who collaborated with Google to hold the award night.

Then, the long-awaited awards ceremony started. There were many entrepreneurs and industry leaders to be celebrated in 2022. Wai Hun was awarded the High-Impact Entrepreneur Of The Year for her contribution in founding and building JurisTech and iMoney. Over the years, Wai Hun has taken JurisTech to greater heights and accomplished the unthinkable which made her more than eligible and deserving of the prestigious award.  Along with her, several other awards were given too, such as:

• Mentor of the Year: Chen Chow Yeoh (Fave) 
• Rising Mentor of the Year: Sathis Manoharen (Mr DIY) 
• Rising Entrepreneur Of The Year: Joe Khoo (iStore iSend) 
• Blitzscaling Award: Giden Lim & Penny Choo (BloomThis) 
• Endeavor Entrepreneur Of The Year: Tuan Ee Loi (Farm Fresh)

Congratulations to all the winners! Without a doubt, their hard work, dedication and determination have made them more than eligible for the awards. It was such an honour being awarded alongside many other amazing individuals that have brought Malaysia to the next level. 

“I am so honoured to receive this award. Endeavor is the one who is instrumental in making us who we are today and we are grateful for Endeavor in participating in our growth journey.” – See Wai Hun

A big thank you to Endeavor Malaysia for hosting a night to remember, and a memorable award.

About JurisTech

JurisTech (Juris Technologies) is a leading Malaysian-based Fintech company, specialising in enterprise-class software solutions for banks, financial institutions, and telecommunications companies in Malaysia, Southeast Asia, and beyond. 

The post See Wai Hun, Endeavor’s High-Impact Entrepreneur Of The Year appeared first on JurisTech.

On 9th November 2022, Asia Pacific University (APU) invited JurisTech to their physical event titled “Fintech Talk: Diving Into The New Financial Landscape”. Our Chief Innovation Officer, Hosein Abedinpourshotorban, went to the university campus to share insights and knowledge with the students on the future of Fintech.

Hosein and JurisTech’s representatives were greeted warmly by the university as well as 70 students that attended the talk and were eager to learn about Fintech. Hosein started by giving a short introduction about himself, his career path in JurisTech and his background. He then brings up the energy of the audience with a short ice-breaking game before diving deeper into the Fintech industry. Hosein then introduced JurisTech to the attendees and students, telling them what JurisTech does and how the company contributes to the financial market in Malaysia and international markets by providing solutions to banks and financial institutions. 

Introduction by Hosein

Hosein then moved to explain the four industrial revolutions throughout the years. He shared how the world has evolved over the years to where we are now. He mentioned how during the first industrial revolution between 1765 – 1870, technology started to evolve, where human civilisation explored new ways to build machines to automate mass production. During this time, businesses were starting to rise across the world with the help of loans from banks that enabled businessmen to expand their businesses. He then shared that several decades went by and the second industrial revolution began in 1870. The Technological Revolution was a phase of rapid scientific discovery, standardisation, mass production, and industrialisation.

The Four Industrial Revolutions

Hosein highlighted that during the third industrial revolution between 1970 – 2000, the world went through a massive change due to the Digital Revolution. Not only telephones, but computers were starting to grow in popularity globally. With the rapid advancement of computer technology, a lot of human work was taken over by machines. This resulted in a lot of workers being laid off and the industry changed significantly since they were not relying heavily on manpower to do most of the work. 

Last but not least, Hosein introduced The Smart Era, which continues to this day, and is characterised by the introduction of the Internet and thus increasing digitisation. He shared that the “Internet of Things” (IoT) is already integrated into many companies and our everyday lives, and we can no longer imagine life without it. By connecting machines or everyday objects with the internet, devices are able to perform tasks with complete automation.

Now, how will The Smart Era (Industry 4.0) disrupt the financial industry? Before going further, Hosein shared more on the ins and outs of the Fintech industry. He described Fintech in the way it uses technologies, products, and business models to compete with traditional financial methods. He also talked about the three ages of Fintech.

The Three Fintech Ages

Diving further into the financial landscape, Hosein shares more on new digitalisation areas, starting with digital banks. He started off by explaining the difference between a digital bank and a neo bank. He also explained the advantages of using digital banks and how it is catered carefully towards customer experience. He further spoke about customer experience and how inconvenient it was for customers to do banking in the past, from the process of going to the bank and the amount of paperwork and the time spent on waiting. However, now digital banks have made it their mission to enhance the customer experience by creating new digital banking alternatives such as an omnichannel banking experience anywhere across the world, accessible public transport by application, in-house financial advisors, transactions with cryptocurrencies, banking available 24/7, and free online bill paying systems.

Hosein then moved on to explain blockchain: the usage of blockchain, how it connects to cryptocurrencies and the types of blockchain technology. He also explained the significant role that blockchain has in the financial industry with regard to payments, clearance and settlement systems, customer KYC, fraud prevention, loan, credit, security, and fundraising.  Hosein also explained where blockchain is heading by providing a list of companies that are using blockchain in their business.

Source: Blockdata

Last but not least, Hosein talked about artificial intelligence and how it has helped the financial industry. He elaborated on three primary disciplines of AI namely, computer vision, natural processing language, and machine learning. Then, Hosein explained how AI makes financing accessible by using alternative methods such as alternative financial service data, rental payments, asset ownership, utility payments, full file public records, consumer permissioned data, and mobile data.

With these new digitalisation areas such as digital banks, blockchains, and artificial intelligence, the Fintech industry is already being disrupted. He wrapped up by bringing it into a full circle as to how industry 4.0 had enabled such disruption.  

Coming towards the end of the event, APU shared a token of appreciation for Hosein and JurisTech. After the event, the university representative gave an insightful tour around their campus and ended the day with lunch together.

Token of Appreciation from APU

Group photo with the attendees

Interested in kick-starting your career at JurisTech? Check out and apply to some of the amazing positions we have for you on our Career page!

About JurisTech

JurisTech is a leading Malaysian-based Fintech company, specialising in enterprise-class software solutions for banks, financial institutions, and telecommunications companies in Malaysia, Southeast Asia, and beyond.

The post Diving Into The New Financial Landscape, A Talk with APU Students appeared first on JurisTech.